Office router doesn't have UPnP enabled but my home one does. All rights reserved. The user seeking assistance can demonstrate the nature of the problem to the support person. will clark 16,263 views 2:05 How to enable and use Unsolicited Remote Assistance in Windows Server 2012 R2 - Duration: 16:32. http://jetpackshield.com/remote-assistance/remote-assistance-live-messenger-not-working.html
Remote Assistance is a feature of the Help and Support System in which you allow another user take over your computer via the Internet and figure out your problem for you. He clicks Continue and the e-mail an invitation page appears. Log the remote assistance activity or session. The Remote Assistance exception properties will change depending on the network location of the computer (private, public, or domain).
Hot Network Questions Is there a difference between "Would you like some more" and "Would you like any more"? The exact text of the message I was getting before was "the person you are trying to help isn't responding". To do this: Click Start, Run, then type gpedit.msc.
slide 1 of 6 Windows Remote Assistance Remote Assistance is a feature in Windows 7, Vista and XP operating systems that you can take advantage of when a problem occurs in Top of page Offering Remote Assistance to a user This section explains how to initiate a request to perform Remote Assistance on a user's computer in a corporate IT environment. Control Sharing This state occurs after the Screen Sharing state when the Helper has requested control of the User's computer and the User has consented to allow the Helper to have Windows Remote Assistance Windows 10 Remote Assistance will not work if the User's NAT-enabled router is configured to block all UDP traffic.
The call will end. Remote Assistance Cannot Make The Connection The Deluxe Edition of the ultimate, in-depth reference to Windows 7 has been fully updated for SP1 and Internet Explorer 9, and features 300+ pages of additional coverage and advanced topics. Loading... Note that Paul can also decline to receive the file by clicking Cancel.
Open Windows Help and Support. Windows Remote Assistance Easy Connect A dialog box appears on Cynthia's computer informing her that the session has been disconnected. Remote Assistance will not connect in certain configurations. Watch Queue Queue __count__/__total__ Find out whyClose EASY: Using Remote Assistance via MSN Messenger freethrillsdotcom SubscribeSubscribedUnsubscribe586586 Loading...
Chris Walker 492,339 views 5:41 Loading more suggestions... Watch QueueQueueWatch QueueQueue Remove allDisconnect Loading... Remote Assistance Windows 7 Not Working Join them; it only takes a minute: Sign up Here's how it works: Anybody can ask a question Anybody can answer The best answers are voted up and rise to the Remote Assistance Not Working Windows 10 NAT is typically used to map a set of private IP addresses to a single public IP address (or to multiple public addresses).
Loading... navigate here Jake Wright 483,930 views 14:37 Remote Desktop Connection [Full Tutorial] -Windows 7 - Duration: 9:12. You can sit back, watch, and learn. Jacky asks Jane to perform a series of steps to correct the problem and watches her screen in his own Remote Assistance window as she does this. Windows Remote Assistance Windows 7
Note (copied from comment): I've just tried ShowMyPC which is based on VNC and it works, but I'd still like to figure out what's wrong with RA - it's just bugging Sign in to make your opinion count. Beginning with Windows 7, Remote Assistance can also connect across certain types of symmetric NATs, but only if the other computer is not behind a symmetric NAT as well. Check This Out For most small business and home user environments, Remote Assistance in Windows 7 and Windows Vista will seamlessly traverse a NAT-enabled router with no additional router configuration required.
We appreciate your feedback. Remote Assistance Windows 8 You’ll be auto redirected in 1 second. For example, the default Remote Assistance exception when the computer is in a public location is stricter than when the computer is in a private location.
Easily connect to contacts that you’ve connected before using Remote Assistance (applies only to Windows 7 Remote Assistance). Figure 4: The expert's view of Remote Assistance Note the two Start menu buttons. This probably will not be an issue over a LAN, but if you are using Remote Assistance over the Internet and the connection is too slow, the computer may hang up Your Offer To Help Could Not Be Sent In the sections below, I will explain how to correct such problems when using Windows Messenger, Outlook or another Simple MAPI mail client, or saved files.Problems sending requests via Windows MessengerTo
More info: I just tried direct Remote Desktop between work PC and home PC and it works fine - so I presume all the appropriate ports are open. Figure 8: Saving the Remote Assistance file Jon opens his Hotmail e-mail, attaches the file from his My Documents folder and sends the message to Cynthia Randall. Windows 7 does not have a built-in e-mail SMAPI-compliant client, but you can install Windows Live Mail, which is available for download as part of the Windows Live Essentials suite of http://jetpackshield.com/remote-assistance/remote-assistance-in-messenger-not-working.html Excuse me if this is too obvious but just to be sure: does the resulting invitation file include your public IP or the inner/private one?
Vista and Windows 7’s remote assistance is a standalone program because it is now based on a desktop sharing application. In a private network (a home or work network, for example) the Remote Assistance exception is enabled by default and UPnP and SSDP traffic is permitted. The log generated during a session is also displayed within the chat window so that both the User and the Helper can see what is being logged during the session. She clicks the Send a File button at the top of the screen, clicks Browse and then clicks Send File.
Plus, experienced users can tap Remote Assistance to directly help their friends and family members. Paul receives notification that Cynthia is sending him a file. With Remote Assistance they can follow along step by step.