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Remote Assistance Not Working Windows 7


Scott As an IT professional, I'm trying to use Edge as exclusively as possible so that I can give my users the best possible explanation of why they Rocky You could What Russian letter is this? Go to Start - Run - type without quotes "compmgmt.msc" and hit OK - Local Users and Groups - Groups - Offer Remote Assistance Helpers. There was a hiccup in network connectivity this morning, and now RA will not work.

If you use materials published from this site for noncommercial purposes, you are kindly asked to mention our site as the source and post a link to the original article(s). To request help, one can either send an invitation file (using any of the first two options: "Save this invitation as a file" or "Use e-mail to send an invitation") or Any suggestions for how can I diagnose this? The only thing I couldn't do is to get control over the other PC.

Remote Assistance Not Working Windows 10

In order to take control and use the mouse and keyboard on the remote computer, you need to first press the Request control button and wait for the other party's approval. I would like to use remote desktop... By creating an account, you're agreeing to our Terms of Use and our Privacy Policy Not a member? So, for posterity, the two settings are: Offer Remote Assistance in Computer Configuration\Administrative Templates\System\Remote Assistance and Remote Desktop Users in Computer Configuration\Windows Settings\Security Settings\Restricted Groups  0 Datil

By creating an account, you're agreeing to our Terms of Use, Privacy Policy and to receive emails from Spiceworks. What specifically did Hillary Clinton say or do, to seem untrustworthy to Americans? Check to assure that the following policy allows connectivity or is disabled (thereby allowing the local setting). Remote Assistance Windows 7 SECOND.

Ask ! Although using a password used to be optional in Windows XP, it's mandatory in Windows 7, and the password you use must be at least six characters long. The SOCKS client messes with the proxy settings. Click Install now.   b.

Help Desk » Inventory » Monitor » Community » Windows Remote Assistance Windows 10 I would greatly appreciate any help. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. This makes sure that your modem or the ISP's internal network is not preventing this.

Remote Assistance Cannot Make The Connection

I changed it to the new name, updated the policy on my PC, ran gpresult just to make sure I had the new policy and tried RA with no luck. Tutorials Using Remote Desktop instead of Remote Assistance for remote helpdesk?Hi I know there are other products out there, like vnc, ultravnc, teamviewer etc etc, but really nothing beats the sheer Remote Assistance Not Working Windows 10 If not so, can you tell me what I am doing wrong, and if so, can you suggest a way to do what I would like to do? (Before I retired Your Offer To Help Could Not Be Sent Thursday, October 22, 2009 1:32 PM Reply | Quote 0 Sign in to vote After analyzing the “sfcdetails.txt”, the file C:\Windows\Help\mui\0409\ diskmgt.CHM is damaged.

share|improve this answer answered Sep 1 '09 at 1:52 salmonmoose 1,5501014 I've just tried ShowMyPC which is based on VNC and it works, but I'd still like to figure navigate here FOURTH. Unfortunately system restore is not an option... I have rebooted my machine with no luck. Windows Remote Assistance Will Not Connect

To check whether enabled or disabled, go to Control Panel > System and select Remote Settings on the left pane.Notice that settings for Remote Assistance and Remote Desktop are two different share|improve this answer answered Feb 23 '10 at 17:36 Doltknuckle 4,86931727 add a comment| up vote 0 down vote EDIT: Given you are establishing the connection using MSN I guess my Arthur Li - MSFT Disabled/Stopped "Microsoft Forefront Client Security Antimalware Service"  still no change. Check This Out Thursday, October 15, 2009 1:29 PM Reply | Quote 0 Sign in to vote "Remote Desktop Help Session Manager" is not in the list. ("Remote Desktop Services" is in the list

Type Remote Assistance to Search field, select Invite someone to connect... : Select Invite someone you trust to help you: Follow steps 4 to 7 as told above on 1.1 Windows Windows Remote Assistance Easy Connect Join them; it only takes a minute: Sign up Here's how it works: Anybody can ask a question Anybody can answer The best answers are voted up and rise to the Alos firewall can also cause issueAnd there's a fixit - 1 Serrano OP Jon L Mar 12, 2014 at 2:18 UTC BSOD'D wrote: What was the hiccup, if

In cross version assistance (7 to 8 or vice versa) or in any other Easy Connect issue the user asking for assistance can alternatively send a so called invitation file to

Type "SFC /Scannow" (without quotation marks) and press “Enter”. These banners help us earn the money required to keep this website alive. If Windows does not automatically detect the DVD, follow these steps:       b1. Remote Assistance Windows 8 With Remote Desktop the person at the other end gets booted off and can't see.

I don't see how a Windows 7 System Restore could have any issues with bandwidth 0 Serrano OP Jon L Mar 13, 2014 at 3:36 UTC The restore resides on the Send the sfcdetails.txt file in Drive C to us via SkyDrive.  Arthur Li - MSFT Wednesday, October 21, 2009 2:20 AM Reply | Quote Moderator 0 Sign in to vote Read this article... this contact form It was a Group Policy issue, and the connectivity issue may have forced my PC to pick up new settings.

Windows Remote Assistance will do the job just fine. The password is valid for this one time connection for 6 hours after it is created, if no assisting connection is made during this time the process must be restarted as For Remote Desktop use add either user or group permissions to the Local Users and Groups – Groups – Remote Desktop Users group for any ‘experts’ that require access or may You can sit back, watch, and learn.

If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3. There really isn't anything you can do in that case, they control the bits and can do with it what they want. Get the connection password from the other party, type it and press OK. I am able to see the computers that I tried connecting to (XP, 2K8, W7) via the network  (\\comp-name\c$) I will try the sfc /scannow again and see what it says.

This is generally a much better way to connect to a network since you have to use a username and password to gain access to the internal network. This would require administrative level rights to change settings, rights the standard user would not likely have in time of need. Remote Assistance is very practical when you need help or want to assist a friend over the Internet. By default, Remote Desktop and Remote Assistance support host identity through standard DNS resolution or IP address visibility.

Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the How To Request Help Via Windows Remote Assistance First, you need to start Windows Remote Assistance. This connection feature uses Microsoft's Peer Name Resolution Protocol (PNRP). Has the network undergone any changes recently (hardware, software) ?

Edit: In the end, the network "hiccup" was entirely unrelated to the problem. The funny thing is, Remote Desktop works just fine. As indicated in the Group policy, unless the policy is both enabled and properly configured, Remote Assistance can only be requested by the ‘novice’.