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Remote Assistance Messenger Not Working


July 9, 2010 toughLuck Andrew, Get a new friend! -other buddy August 29, 2010 Sandy Totally confused, fortunately my GEEK son found this so I hope to be soon in his By Deb Shinder | January 9, 2002, 12:00 AM PST RSS Comments Facebook Linkedin Twitter More Email Print Reddit Delicious Digg Pinterest Stumbleupon Google Plus Windows XP's Remote Assistance feature allows The Create Shortcut wizard appears. Paul already has a Hotmail e-mail account and uses Windows Messenger to stay in touch with friends.

And it benefits IT pros by making it easier and faster for them to assist friends, family members, or other co-workers. FOLLOW US Twitter Facebook Google+ RSS Feed Disclaimer: Most of the pages on the internet include affiliate links, including some on this site. Open Windows Help and Support. Top of page Using Remote Assistance via saving a file This section shows how to initiate a Remote Assistance invitation by saving the request as a file.

Remote Assistance Windows 7 Not Working

Category Science & Technology License Standard YouTube License Show more Show less Loading... Remote Assistance opens up with the Password you will need to give to the person you’re requesting help from so they can connect to your PC. Add to Want to watch this again later?

For more information about using and configuring ports, see this Microsoft Knowledge Base article. The Remote Assistance Invitation box appears as shown in Figure 9 below. A dialog box appears informing Jon that he must contact a network administrator in order to install antivirus software on his computer. Windows Remote Assistance Windows 10 Top of page Summary This guide was written to help you get started with the Remote Assistance feature in Windows XP.

How-To Geek Articles l l How to Prevent Your Computer From Waking Up Accidentally All the Features That Require a Microsoft Account in Windows 10 Get Out of Auto: How to Remote Assistance Cannot Make The Connection However, it is possible for the helper to initiate the session by sending an offer to assist. He clicks Start menu, and then clicks Help and Support to open the Help and Support Services page. Change this number to the correct port number for the Remote Desktop.Save the file.Send the file to the helper as an e-mail attachment or make it available for the helper to

Cynthia can see Paul's desktop including his chat window in addition to her own chat window on the left side of the screen. Your Offer To Help Could Not Be Sent Sign in to add this to Watch Later Add to Loading playlists... Since traffic has to pass multiple routers and switches to move from your home to your work machines, the best way to troubleshoot is to simplify the connections. Agree with the others - MS should write software that always works, not works if you're lucky.

Remote Assistance Cannot Make The Connection

And I'm sure Mcafee will figure out a way to block the feature to make it not work! You can find tools to adjust settings, chat, send a file, or pause, cancel, or stop sharing. Remote Assistance Windows 7 Not Working More info: I just tried direct Remote Desktop between work PC and home PC and it works fine - so I presume all the appropriate ports are open. Remote Assistance Not Working Windows 10 When the remote connection is established, the Remote Assistance session begins on Cynthia's computer as shown in Figure 4 below.

Paul clicks Save. Join them; it only takes a minute: Sign up Here's how it works: Anybody can ask a question Anybody can answer The best answers are voted up and rise to the Hope this helps. Figure 7: Inviting someone to help you Jon clicks Invite someone to help you and selects Save Invitation as a file. Windows Remote Assistance Windows 7

Perhaps autotuning has somehow been enabled. In this scenario, user Jon Grande initiates the same request as explained above. In order to do this, you must enable the Offer Remote Assistance Local Group Policy setting on your local machine. Check This Out Home users can also follow this procedure to send a Remote Assistance request via e-mail.

You can still access XP machines for support as well but they will need to send an invite to the Windows 7 machine. Windows Remote Assistance Easy Connect Jon will have needed to relay the password in a separate communication such as a phone call or e-mail. Has the network undergone any changes recently (hardware, software) ?

Then click on Invite someone to help you.

The helper can view the requesting user’s desktop “live” and, with the user’s permission, can remotely take control and perform tasks on the user’s computer to troubleshoot and fix problems.But what Uploaded on Jan 9, 2012How to get Remote Assistance help by using MSN Messenger. Jon enters his name in the From text box, types a message summarizing his problem, and clicks Continue. Windows Remote Assistance Can't Connect Using Remote Assistance in a Home Network If you are using Personal Firewall or NAT in a home environment, you can use Remote Assistance without any special configurations.

JOIN THE DISCUSSION Tweet Brian Burgess worked in IT for 10 years before pursuing his passion for writing. Working... Note that although Paul can allow Cynthia to temporarily use his machine, he remains in full control over the Remote Assistance session itself. This will help people understand what actually happens on both ends of the remote assistance session.

As shown in Figure 1 below, Remote Assistance uses a simple, secure process in establishing a connection between you and a helper. Excuse me if this is too obvious but just to be sure: does the resulting invitation file include your public IP or the inner/private one? When you're finished, click the Close button to close the Windows Remote Assistance window. How not to lose confidence in front of supervisor?

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